Return & Refund Policy

Welcome to Vaulx.shop. We strive to provide high-quality watches and clothing. If you are not satisfied with your purchase, please review our return and exchange policy below.

3-Day Exchange Policy

We offer a 3-day exchange period from the date your order is delivered.

You may request an exchange if:

• The product is damaged or defective upon arrival.

• You received the wrong item.

• The product quality does not match what was advertised on our website.

• The item received is significantly different from the product description or images.

Exchange Conditions

To be eligible for an exchange:

• The request must be submitted within 3 days of delivery.

• The item must be unused, unworn, and in its original condition.

• All original tags, packaging, and accessories must be included.

• Clear photos or videos of the issue must be provided for verification.

Refund Policy

Refunds are only provided in cases where:

• A replacement item is unavailable.

• We are unable to fulfill a valid exchange request.

Once approved, refunds will be processed through the original payment method or issued as store credit, depending on the circumstances.

Non-Eligible Returns

We do not accept returns or exchanges for:

• Change of mind after purchase.

• Products damaged due to misuse, negligence, or improper care.

• Items that have been used, worn, washed, or altered.

• Requests made after the 3-day exchange period.

How to Request an Exchange

To initiate an exchange, please contact our customer support team within 3 days of receiving your order and provide:

• Your order number

• Photos or videos showing the issue

• A brief description of the problem

Our team will review your request and guide you through the exchange process.

Thank you for choosing Vaulx.shop. We are committed to delivering premium products and ensuring customer satisfaction.