Shipping policy

Shipping Policy

Shipping Partner

At Vaulx.shop, all orders are shipped through TCS Express to ensure safe and reliable delivery across Pakistan.

Order Processing

Orders are processed within 1–2 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Time

Major cities: 2–4 business days
Other cities and remote areas: 3–7 business days

Delivery times may vary due to weather conditions, public holidays, or unforeseen courier delays.

Shipping Charges

Shipping charges will be displayed at checkout before you complete your order.
Free shipping promotions may be offered from time to time on selected products or order values.

Order Tracking

Once your order has been shipped, you will receive a TCS tracking number via email, SMS, or WhatsApp (if applicable), allowing you to track your shipment's progress.

Delivery Attempts

TCS will make delivery attempts to the address provided during checkout. Please ensure that your contact information and delivery address are accurate to avoid delays.

Damaged or Missing Packages

If your order arrives damaged or if any item is missing, please contact us within 3 days of delivery with clear photos and your order details. We will investigate the issue and provide a suitable resolution.